Why can't I pay by invoice?

We want to make shopping as easy as possible for you. That's why, in addition to other payment methods, you may pay by invoice once you’ve passed a credit check. A credit limit is defined in the system.

Payment by invoice is not possible if your order costs more than your credit limit allows. The same applies if you have reached your credit limit with unpaid orders.   

Please note: Our customer service has no influence on the available payment methods and your credit limit.

When am I charged to pay by invoice and when is this payment option free of charge?

As long as we have not gathered enough payment experience with you, the credit check will be carried out by an external service provider. We have no influence on this check. During this time, extra charges of 2% of the total amount plus CHF 1.00 per order apply.

As soon as you have placed and payed for enough orders with us (independent of the payment option), the credit check is transferred to Digitec Galaxus. Based on your previous payment history and secondary factors, our system evaluates whether the payment option is made available to you and how high your credit limit is. After this, paying by invoice is available to you at no extra charge.

How can I increase my credit limit?

You immediately increase your limit by paying outstanding bills. If you pay invoices reliably and quickly, we will react by increasing your credit limit. Therefore, make sure to use the same customer account for all orders to maintain your payment history.