Anonymous2 years ago000Koala carries this shoe in their range with the colour "Cognac" - Galaxus carries the shoe in the colour "Chestnut". UGG produces this shoe in the colour "Cognac" as well as in the colour "Chestnut" - which is correct now? Thanks for clarifying, I'm off to drink a cognac... or eat marroni instead? 🤔Show in original language (German)1 answerDavid Raemy2 years ago000According to our information, this is Chestnut. :)Show in original language (German)
SwissHiss3 years ago000Ordered & paid for days later (no shoes arrived) I check my order status on the website : “This article was not delivered to us within the agreed time. We will update this message as soon as we hear from our supplier.” I didn’t get an call / email, had to find this out myself through a message on the site. And the promise is so random : “Wwill update this message as soon as we hear from our supplier.” What about my money? Can I just cancel my order?1 answerRaffaele Santuari3 years ago000The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc/en-us/requests/new. Your request can then be examined individually.