CHF93.–
Beurer TL 100
10000 lx
Question about Beurer TL 100
We are clarifying the delivery time with the supplier and will update it. This is the indication on the product page, whereas for the product I ordered, the delivery time I was given was at least 4 months. So Galaxus is offering an 11% discount and indicating a delay "to be clarified with the supplier" when they know very well that you will not be delivered for a long time. Do you think this is normal?
Helpful answer
"I paid for this article which, regardless of whether you failed to communicate, was due to me during that time and I think it may be useful for the community and your customers to be informed of the situation. Anyway you want to be transparent with your customers it seems?
"As soon as we have more details, we will update the delivery time."
This is precisely in contradiction with the situation I described. You know right now the delivery time, at least that it is going to be particularly long) since in my order it was communicated to me "mid-July" for delivery.
When I placed my order, the delay was between 1 and 3 days. In the meantime you have sold this article several times.
One of your staff members even offered to pay extra for earlier delivery.
On my invoice, it is not stated that a third party supplier delivers directly to me (which I was told by your customer service), on the contrary, in the messages I received, it is the supply of your own stock that is in question.
I invite visitors to look at the reviews of people who order from you on other websites. It's very interesting to see that this situation is happening again and again with your site, with the same excuses and that many of your customers are unhappy.
"As soon as we have more details, we will update the delivery time."
This is precisely in contradiction with the situation I described. You know right now the delivery time, at least that it is going to be particularly long) since in my order it was communicated to me "mid-July" for delivery.
When I placed my order, the delay was between 1 and 3 days. In the meantime you have sold this article several times.
One of your staff members even offered to pay extra for earlier delivery.
On my invoice, it is not stated that a third party supplier delivers directly to me (which I was told by your customer service), on the contrary, in the messages I received, it is the supply of your own stock that is in question.
I invite visitors to look at the reviews of people who order from you on other websites. It's very interesting to see that this situation is happening again and again with your site, with the same excuses and that many of your customers are unhappy.
Former employee
4 years ago
The Community is for enquiries about ownership and use of the products.
For all other questions, please contact customer service.
However, where availability is unknown, this means that we are out of stock and awaiting information on possible supply. As soon as we have more details, we will update the delivery time.
https://helpcenter.galaxus.ch/hc...
We are currently waiting for more information about the possible supply of the product. Unfortunately, the supplier was not able to meet this deadline and we are very sorry about that. This is also why it is clearly stated on our website that we can never guarantee a delivery time. We apologise for this situation.
For all other questions, please contact customer service.
However, where availability is unknown, this means that we are out of stock and awaiting information on possible supply. As soon as we have more details, we will update the delivery time.
https://helpcenter.galaxus.ch/hc...
We are currently waiting for more information about the possible supply of the product. Unfortunately, the supplier was not able to meet this deadline and we are very sorry about that. This is also why it is clearly stated on our website that we can never guarantee a delivery time. We apologise for this situation.