I bought a Bluetens and downloaded the software to my iPhone but the software does not accept the password. The passwords are synced between my MacBook Pro and my iPhone. I can see that the passwords are correct. I can log in with my Mac. Another thing, I can't set it to English either. Although I choose English, everything resets to French.

The Bluetens support site does not work either. I'm not sure how to use this service. Please try again later.

Question

I bought a Bluetens and downloaded the software to my iPhone but the software does not accept the password. The passwords are synced between my MacBook Pro and my iPhone. I can see that the passwords are correct. I can log in with my Mac. Another thing, I can't set it to English either. Although I choose English, everything resets to French. 

The Bluetens support site does not work either. I'm not sure how to use this service. Please try again later.

Answer

Unfortunately, we cannot help you with the problem you encountered. However, we leave the question open for our customers and advise you to contact the brand's customer service, which is obviously working again.

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