Questions about Spin Master Paw Patrol Rescue Racers

I think this is a mistake, I will make a request to the department responsible. I'll comment on their answer.

Unfortunately, there are no written comments on the evaluations. However, it could be because the item is assorted. Accordingly, one cannot choose the desired figure oneself. Also, if you order more than one item, you might receive the same figurine more than once.

The product is assorted. So the exact figure cannot be chosen.

Correct, with an order you will receive a figurine. This is an assorted item, which means that the colour or figure cannot be selected.

The pictures serve to illustrate the product. We cannot say why there is a hook on one picture and not on the other, as the pictures are provided by the suppliers.