If you have any questions about individual orders, it is best to contact our customer service directly at
https://helpcenter.galaxus.ch/hc.... Then your request can be checked individually. For shipments from European providers, please note that tracking can sometimes be a little confusing, as you will receive an email that the goods have arrived when they are handed over to Swiss Post at customs. It can therefore take a few more working days than for a delivery within Switzerland.