We have a Kaba cylinder, so when it is turned on the outside, the key remains still on the inside. Depending on the actions on the outside, the Nuki on the inside must therefore turn several times in the same direction. Can the Nuki do this? (Example: The Nuki has opened the door, so it is in the open position. Now the outside is closed with the key, the Nuki does not notice anything because the key remains still on the inside. Now the Nuki should open again, although it is still open in the turn position).

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Answer

The Nuki Smart Lock Pro cannot automatically recognise when the door is closed from the outside if the key remains still on the inside. It requires manual adjustment or a door status check to ensure that it is working correctly. If the Nuki remains in the "open" position after the door has been closed from the outside, it must be manually moved to the correct position to open the door again.

I am not absolutely sure as the exact details on how to automatically adjust to such situations are not included in the information provided. It might be helpful to consult the official Nuki documentation or customer service for more detailed information.

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Question about Nuki Smart Lock Pro (4th Gen) CH cylinder