Just complain to customer service that they are not being customer unfriendly but simply not fulfilling their obligations. Digitec/Galaxus MUST deliver the device with a Swiss plug, they are legally obliged to do so.
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Digitec (or any other Swiss retailer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied.
If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.
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https://www.esti.admin.ch/de...
