I have received the product. However, DPD (the company that delivered it to me) is charging me an import fee of 34.05 euros. So my question is, where does it say that there are additional costs to the cost of the product?

I am waiting for an explanation from GALAXUS.

Question

I have received the product. However, DPD (the company that delivered it to me) is charging me an import fee of 34.05 euros. So my question is, where does it say that there are additional costs to the cost of the product?

I am waiting for an explanation from GALAXUS.

Answer

We invite you to get in touch with our department without delay to clarify the situation.
Our staff can be contacted by e-mail, chat or telephone through the helpcenter: https://helpcenter.galaxus.ch/hc/fr/requests/new

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Question about Hollywood Racks F1-b

I have received the product. However, DPD (the company that delivered it to me) is charging me an import fee of 34.05 euros. So my question is, where does it say that there are additional costs to the cost of the product? I am waiting for an explanation from GALAXUS.