Write less bad about IT

There are two groups of people: those who understand IT and those who want or need to use it anyway. If you belong to the first group and want to open a communication channel to the second group, this book will help you. We explain step by step how to explain digital technologies in layman's terms, which techniques can support you, and how to avoid common mistakes. Whether you are writing manuals, answering support emails, conducting training sessions, or convincing the world about your new project in a blog - just a few basic rules can help you overcome the curse of knowledge and be understood by your target audience. Basic IT knowledge and conversational-level proficiency in the German language are required; linguistic expertise or professional experience in editing, PR, etc. are not.