Wertschätzende Kommunikation in der Personalarbeit

Communication is the central topic in human resources. Insensitive and unreflected communication often leads to misunderstandings and conflicts within the company. These can not only have a negative impact on the working atmosphere and productivity, but can also lead to employees resigning. Anke Fröchling and Myrna Stuckert present selected models from communication psychology and apply them to HR work. Using concrete situations, they deal with typical challenges that arise in written and verbal communication in the HR sector. Their book offers practical tips, checklists, and practical examples. This enables team leaders and employees in HR work to organize conversational situations and texts in a respectful and empathetic way.

Contents:

• Using models for HR work: non-violent communication (NVC), DISG personality model, inner team, etc.
• Reflecting on and developing an appreciative inner attitude
• Understanding the interests and needs of different hierarchical levels
• Communicating and implementing personnel strategies convincingly
• Appreciative communication in recruitment: requirement profiles, job advertisements, job interviews, correspondence, contracts, and onboarding
• Situational leadership, appreciative feedback, employee appraisals, and team development
• Appreciative separation of employees: warnings, separation interviews, references

The digital and free supplement to your book includes access to supplementary materials and content, the ability to read the book directly online in your browser, and a personalized specialist library with your books.