Auswirkungen der KI auf die Tätigkeit der Vietnam Commercial Bank

Based on primary and secondary data, the research examines the impact of artificial intelligence (AI) on the business operations of Vietnamese commercial banks. The findings indicate that AI in banking is associated with various applications such as chatbots, risk assessment, anti-money laundering, fraud detection, and algorithmic processes. The application of AI in banking is evolving daily, but the trend of AI application in banks focuses on three objectives that influence the bank's operations. The effects of AI on banking operations include customer experience, costs and performance of the bank, risk management, and regulatory compliance.