This is Service Design Doing

English, Marc Stickthorn, Markus Edgar Hormess, Jacob tailor, Adam Lawrence, 2018
Ratings
Delivered between Wed, 28.5. and Fri, 30.5.
Only 4 items in stock at supplier

Product details

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience.

Move from theory to practice and build sustainable business success.

Key specifications

Language
English
topic
Technology & IT
Subtopic
Computer science
Author
Adam Lawrence, Jacob tailor, Marc Stickthorn, Markus Edgar Hormess
Number of pages
500
Book cover
Paperback
Year
2018
Item number
7710568

General information

Publisher
O'Reilly
Category
Reference books
Release date
19.1.2018

Book properties

topic
Technology & IT
Subtopic
Computer science
Language
English
Author
Adam Lawrence, Jacob tailor, Marc Stickthorn, Markus Edgar Hormess
Year
2016
Number of pages
500
Edition
3
Book cover
Paperback
Year
2018

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
188 mm
Width
231 mm
Weight
832 g

Package dimensions

Length
22.20 cm
Width
18.10 cm
Height
9 cm
Weight
847 g

30-day right of return if unopened
24 Months Warranty (Bring-in)
1 additional offer

Compare products

Goes with

Reviews & Ratings

Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Macmillan
    0 %
  • 1.Mitp
    0 %
  • 1.O'Reilly
    0 %
  • 1.Orell Füssli
    0 %
  • 1.Patmos
    0 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • O'Reilly
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data
  • Beck C.H.
    Not enough data

Unfortunately, we don't have enough data for this category yet.

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 17.Herder
    0.4 %
  • 17.Klett-Cotta
    0.4 %
  • 17.O'Reilly
    0.4 %
  • 24.Katholisches Bibelwerk
    0.5 %
  • 24.Redline
    0.5 %
Source: Digitec Galaxus