Supplier Relationship Management im Performance-based Contracting

Florian C. Kleemann analyzes the procurement-related relationships between system-integrating providers of complex, potentially outcome-oriented service bundles and their suppliers. The ongoing streamlining of companies leads to an increasing procurement of complete solutions made up of goods and services. Providers of such service bundles face numerous challenges in service delivery and extensively rely on suppliers. With a special focus on this, the author combines empirical findings, systematic conceptual analyses, and practice-oriented recommendations for a comprehensive perspective on PBC SRM.