Process-Oriented Dynamic Capabilities

This book introduces a process-oriented dynamic capability framework to study both service innovation and business process management (BPM). Results from applications in several case studies and surveys are reported, reflecting capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations develop new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and the growing importance of product-service systems. The concept of service innovation is related to business process management (BPM) and shares several important traits, as both are process-oriented dynamic capabilities to adapt service processes.