Operations Management

Operations Management deals with the process of fulfilling orders for goods and services. Customer orders should be realized quickly, on time, in the required quality, and at reasonable costs. Only those who correctly understand their customers' expectations can successfully shape their own processes and structures. Additionally, the available methods of scheduling and capacity planning need to be taken into account. The textbook methodically and didactically explains the various options for aligning order fulfillment with customer needs. Both goods and services are treated together, as there are increasingly fewer products sold without accompanying services such as financing, support, or spare parts supply. The 4th edition has been revised and also takes current developments into consideration.