Benchmarking Der Weg zu Best Practice

Due to the constantly growing competitive pressure, nearly every company is forced to engage in internal (re)structuring to improve and stabilize its position. This book not only presents fundamental principles but also provides an international perspective on benchmarking, followed by a detailed depiction of benchmarking in both the industrial and service sectors. The core focus of this work is the representation of success through learning from the best. Benchmarking shows the way to becoming a best-practice company. The goal must be to achieve world-class standards across all industries, that is, business excellence. The book explains where benchmarking begins and which substantive phases must be traversed in the benchmarking process. It combines established empirical data from research with practical knowledge.