Spitzenleistungen im Key Account Management

German, Christian Belz, Dirk Zupancic, 2021
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Product details

Advantage of professional knowledge for the development and implementation of Key Account Management with numerous practical examples.

Key accounts play a crucial role in the sales of every company. To leverage the competitive advantage that Key Account Management offers, companies must establish strategic prerequisites. The St. Gallen KAM concept provides a framework for professional development and implementation, based on over 10 years of research and practical knowledge. With numerous practical examples, such as the case of Hilti AG, it is aimed at both novices and experts in KAM, as well as management.

Target audience: Specialists and executives in management, marketing, and sales.

Key specifications

Language
German
topic
Economy & Law
Subtopic
Industries and sectors
Author
Christian BelzDirk Zupancic
Number of pages
339
Book cover
Hard cover
Year
2021
Item number
16206793

General information

Publisher
Vahlen
Category
Reference books
Release date
15.4.2021
Sales rank in Category Reference books
481 of 500848

Book properties

topic
Economy & Law
Subtopic
Industries and sectors
Language
German
Author
Christian BelzDirk Zupancic
Year
2021
Number of pages
339
Edition
4
Book cover
Hard cover
Year
2021

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
240 mm
Width
170 mm
Weight
805 g

Package dimensions

Length
25.60 cm
Width
19.20 cm
Height
2.60 cm
Weight
794 g

30-day right of return if unopened
24 Months Warranty (Bring-in)
1 additional offer

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Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Ullstein
    0 %
  • 1.US Books
    0 %
  • 1.Vahlen
    0 %
  • 1.Vandenhoeck + Ruprecht
    0 %
  • 1.Various Publishers
    0 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Vahlen
    Not enough data
  • 1.HarperCollins
    0 days
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 70.Droemer Knaur
    1.6 %
  • 70.US Books
    1.6 %
  • 70.Vahlen
    1.6 %
  • 73.Elsevier
    1.7 %
  • 73.Oxford University Press
    1.7 %
Source: Digitec Galaxus