Souveräner Umgang mit schwierigen Zeitgenossen

Whether in a meeting, in the shared office or in the canteen - in professional life you also have to cope with difficult contemporaries. The authors show how you can recognize conflicts and act confidently, set limits or even gain distance. There are many more possibilities than you think.Contents:Resistance: when others don't do what we wantWhat's the problem: the key to understandingTen principles that always workYour own red buttons: triggers and emergency braking techniquesYour way to more conflict competence.