Soft Systems Methodology and Operations Improvement

The book "Soft Systems Methodology and Operations Improvement" offers a comprehensive analysis of Soft Systems Methodology (SSM) and its application across various industries. It highlights the human aspects of this methodology and addresses challenges that may arise during change processes. The author, Ayham Fattoum, reflects on his experiences as a facilitator in a project within a non-governmental organization (NGO) and provides insights into the dynamics of meetings as well as participants' reactions. Through semi-structured interviews, the practicality of SSM in uncertain situations is examined, giving the reader a deeper understanding of the application of this methodology. The book is a valuable resource for professionals and students engaged in organizational culture and change management.