Service Level Agreements for Cloud Computing

"Service Level Agreements for Cloud Computing" offers a comprehensive analysis of current research and practical applications in the field of Service Level Agreements (SLAs) for cloud computing and service-oriented infrastructures. The book combines theoretical insights with practical solutions applicable to cloud infrastructures and ERP environments. It addresses various levels of service level management, from infrastructure to software to business levels, and also highlights important aspects such as service monitoring. The case studies included at the end of the chapters provide valuable insights into the practical implementation of the concepts. This specialized book is aimed at professionals in cloud computing, distributed systems, and IT services, as well as advanced computer science students who can use it as a reference or supplementary textbook.