Remote Services

Dirk Holtbrügge, Florian von Wangenheim, Hartmut Holzmüller, 2007
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New information and communication technologies enable services to be increasingly provided remotely, meaning independent of the customer's location. This opens up a variety of opportunities, especially for the internationalization of services.

This anthology presents numerous practical examples of remote services and illustrates their impact on management and marketing. Topics include:

  • Remote maintenance of modern image processing systems
  • Opportunities and limitations of using remote services
  • Management of international service companies
  • Internet-based remote services
  • Success factors for customer and personnel management in remote-controlled services
  • Intercultural challenges in offshoring
  • Virtual foreign assignments for headquarters employees
  • The future of remote services.

Key specifications

Author
Dirk Holtbrügge, Florian von Wangenheim, Hartmut Holzmüller
Book cover
Paperback
Year
2007
Item number
55190135

General information

Publisher
Gabler
Category
Reference books
Release date
4.3.2025

Book properties

Author
Dirk Holtbrügge, Florian von Wangenheim, Hartmut Holzmüller
Year
2007
Book cover
Paperback
Year
2007

Voluntary climate contribution

CO₂-Emission
Climate contribution

30-day right of return if unopened
24 Months Warranty (Bring-in)

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Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

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  • Gabler
    Not enough data
  • 1.Anaconda
    0 %
  • 1.Ariston
    0 %
  • 1.Avery Publishing Group
    0 %
  • 1.Beltz
    0 %

Warranty case duration

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  • Gabler
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  • 1.HarperCollins
    0 days
  • Anaconda
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  • Ariston
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  • Avery Publishing Group
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Return rate

How often is a product of this brand in the «Reference books» category returned?

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  • Gabler
    Not enough data
  • 1.Beltz
    0 %
  • 1.DTV
    0 %
  • 1.DuMont
    0 %
  • 1.Hachette
    0 %
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