Rall:Crew Resource Management für Führu

Typical specialities in medicine: high-risk area, shift work, interdisciplinary teamwork. This requires clear, unambiguous, fast communication, which must also work in emergency situations. The 15 CRM guidelines are used to identify ways of improving personnel management. In combination with the application of these principles, the following competences are strengthened:. Analysis and diagnostic skills: CRM-based understanding of communicative dynamics in healthcare organisations. Strengthening self-perception and the perception of others in the leadership role. Leadership skills: understanding and practice of leadership in the sense of sustainable leadership, delegation in the "double loop" to avoid misunderstandings. Management competences: Changing management structures and communication channels in the healthcare sector. Conflict skills: Conflict analysis, conflict management and conflict resolution using simple methods, e.g. "10 seconds for 10 minutes". The numerous areas of application include: Designing leadership processes, personnel and team development, innovation management and strategic planning, organisational development, change management, conflict management - in other words, day-to-day leadership work.