Qualitätsmanagement nach DIN EN ISO 9000 ff. in Dienstleistungsunternehmen

German, DIN e.V., Elmar Pfitzinger, 2016
Ratings
Delivered between Thu, 19.6. and Wed, 25.6.
Only 2 items in stock at third-party supplier
Supplied by

Product details

Companies in the service sector receive all the important information about the revised quality management standards of the ISO 9000 family with this volume. Tailored to the specific needs of the industry, renowned quality management author Elmar Pfitzinger explains the contents of the updated documents. The focus is on implementing the requirements for a quality management system according to DIN EN ISO 9001:2015-11. Special attention is given to the new topics introduced during the standard revision: opportunity and risk management, knowledge management, the role of top management, process-oriented and risk-based approaches, and more. The reader receives practical guidance for implementation in their own company.

Key specifications

Language
German
topic
Technology & IT
Subtopic
Technique
Author
DIN e.V., Elmar Pfitzinger
Number of pages
154
Book cover
Paperback
Year
2016
Item number
7086949

General information

Publisher
Beuth
Category
Reference books
Release date
17.8.2016

Book properties

topic
Technology & IT
Subtopic
Technique
Language
German
Author
DIN e.V., Elmar Pfitzinger
Year
2016
Number of pages
154
Edition
4
Book cover
Paperback
Year
2016

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
210 mm
Width
140 mm
Weight
246 g

30-day right of return if unopened
24 Months Warranty (Bring-in)

Compare products

Goes with

Reviews & Ratings

Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • Beuth
    Not enough data
  • 1.Anaconda
    0 %
  • 1.Ariston
    0 %
  • 1.Avery Publishing Group
    0 %
  • 1.Beltz
    0 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Beuth
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data
  • Beck C.H.
    Not enough data

Unfortunately, we don't have enough data for this category yet.

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • Beuth
    Not enough data
  • 1.Beltz
    0 %
  • 1.Bertelsmann C.
    0 %
  • 1.Econ
    0 %
  • 1.Eulogia
    0 %
Source: Digitec Galaxus