Qualitätsmanagement in der Altenpflege

Quality management has become a buzzword in recent years. Especially in industrial companies, this area is given a high level of importance. However, in service companies, the significance of quality management is still considered to be very low. This book deals with quality management in elderly care. It discusses the benefits of management systems and sheds light on existing framework conditions. In the first part of the work, the theory is explained in more detail. Furthermore, the current state is assessed based on a model home, and the effectiveness of the existing quality management system is evaluated. As a result of this work, a recommendation is made for the state homes, particularly the project home. This will include an analysis of strengths and weaknesses, as well as suggestions for increasing customer satisfaction. This book is aimed at decision-makers.