Qualitätsmanagement - Grundlagen

Comprehensive Teaching and Workbook – Specifically for Engineering

This teaching and workbook provides fundamental knowledge of quality management and establishes connections to other fields of knowledge, particularly metrology and image processing. It thoroughly addresses the current ISO 9000 family of standards for quality management and the development of integrated management systems.

The extensive methods and tools of quality management are systematically described according to the content criteria of quality planning, product realization, quality evaluation, and quality improvement. This allows for quick access to information about methods and tools of quality management. Chapters on process management, Total Quality Management (TQM), computer-aided quality management (CAQ), quality-related costs, product liability, environmental management, and product conformity complete the presentation.

• Guidance on the establishment and maintenance of QM documentation
• Considers all relevant standards
• Usable in both academic and practical settings
• Available for download: glossary, checklists, programs, tables (MS-Excel), databases, training materials, and training modules.