Qualitätsmanagement

The management methods and tasks for quality, occupational health and safety, environmental protection, and IT security are addressed with many examples and legal requirements. The focus is on quality management, oriented towards the standard DIN EN ISO 9000:2015 ff. Companies can only be successful if quality management (QM) is consistently implemented, mastered, and accepted. Internally, quality management measures lead to increased productivity, an improved working atmosphere, and enhanced occupational health and safety. Environmental management has become a strategic factor. Without environmental protection, there can be no sustainable business success—at least not here in Europe. Companies and their employees must analyze environmental protection aspects within their areas of responsibility, identify problem areas, document situations, and work towards improvements. The current standard DIN EN ISO 14000 ff: 2015-11 is incorporated. In all designs, occupational safety must not be forgotten. People are the measure of all things, and all actions should be aligned accordingly. This book addresses corporate culture, workplace safety, work-related stress, and health protection. IT security management, ensuring confidentiality, availability, and integrity, has also become another strategic task for every company. The 8th expanded edition includes updates due to Industry 4.0 and Work 4.0. The protective measures against explosions have been revised. In environmental management, topics such as environmental violations, environmental crimes, and claims for damages have been added. The area of data protection has been updated in accordance with the new Federal Data Protection Act (BDSG) of 2018. The accompanying CD contains all images as well.