Prozessmanagement und Change Management für das Höhere Wirtschaftsdiplom HWD

Where there's a goal, there's a way. Customers place high demands on products and services. Consistent process management helps to meet these requirements better and more efficiently. This title provides a fundamental understanding of modern process organization, in particular the concepts of business process management, process optimization and change management, as well as the methods of process development, representation, control, monitoring and improvement.

The learning objectives and content of this teaching material are based on the regulations for the Higher Business Diploma (HWD) of the Association of Swiss Management Schools (VSK). It contains clearly understandable texts with numerous graphics. Examples ensure practical relevance, summaries and repetition questions and answers help to check learning progress.

This teaching aid is suitable for use in the classroom as well as for self-study. The content is aimed at all persons who wish to qualify for a higher commercial management position, especially if they are aiming for the nationally recognized qualification "Höheres Wirtschaftsdiplom HWD / VSK".