Professionelle Kommunikation in Pflege und Management

Every leader and every employee in healthcare must master the fundamental rules of communication. And this goes far beyond just language! Nonverbal communication, such as eye contact, gestures, facial expressions, body language, and spatial behavior, also plays an important role. Communication processes, communication rules, and fundamental attitudes are the focus of this book. The authors now present the third, revised edition of their practical guide, which incorporates many experiences from everyday healthcare practice.