Process Management

Process Management, now in its seventh edition, is the standard work for designing process-oriented companies. The guide for the introduction, implementation, and continuous development of process management is consistently practice-oriented, while also critically reflecting on the state-of-the-art in the fields of organizational theory and information management. Process management follows the individual phases of a procedural model that has proven effective in practice. The project workflow is described through a comprehensive case study, the process management project of a modern service company. Checklists summarize the derived recommendations for action for each project phase. In addition to the well-known application areas of process modeling such as supply chain management, customer relationship management, simulation, and ERP implementations.