Evaluation and Quality Development

The specialist book "Evaluation and Quality Development" by Reinhard Stockmann offers a comprehensive analysis of the connection between evaluation and quality management, particularly in non-profit organizations (NPOs). It examines how evaluation tools can be effectively used to improve the quality of services provided. The author argues that the success of NPOs should primarily be measured by the originally planned outcomes. At the heart of the developed evaluation model is the optimization of impacts, supported by a collection of evaluation guidelines. The presented methodology is versatile and can be applied in all areas of activity as well as during all program phases. In addition, the creation of monitoring systems is discussed, which underscores the practical relevance of the book.