Personaldienstl.-kfl.3 SB 2024

The textbook for the training of personnel service clerks covers learning fields 9-12. It deals in detail with the operational aspects of the profession, such as acquiring orders by telephone, managing and promoting staff, customer visits and mailings, as well as the follow-up in the processing of offers. It relates the current economic situation to the temporary employment sector. Specialist contextual references and practical tips in the form of link lists, film titles, and texts enable further research.

Chapter structure includes:

• Introductory situation/learning situations
• Suitable work assignments
• Explanations and definitions with illustrative examples and concise key points
• Clear summary
• Collections of tasks at the end of the chapters

New features and updates in the 5th edition 2024 include:

• Small talk when visiting customers
• Social selling in recruitment services
• Increasing importance of cyberbullying
• Update of offer calculation for temporary employment to 2023 (rates, industry surcharges)
• Fundamental update of learning field 11 (national accounts, economic conditions, corona, inflation, Ukraine, international labour market)
• Legal framework conditions updated to 2023

Material including solutions to the textbook is available separately as a download and printed version.