Patienten erreichen - Gesprächsführung für Ärzte und Pflegekräfte

How to remain professionally technical and empathetic? How can you be truthful and at the same time not lose hope? This book shows how doctors and nurses can build up conversations with patients and remain clear and able to speak in difficult situations - whether in a clinic, home, practice or during a home visit. It also provides confidence in dealing with uncertainty on both sides. Numerous texts and examples convey the basics of conducting conversations and provide well-founded suggestions for critical self-reflection and optimization of conversation behavior. Case sketches show, based on the focusing model, various dialogue possibilities that facilitate a quick establishment of contact, convey competence and really reach patients*. The book is suitable for: Physicians/nurses of all specialties Members of other helping professions Medical students.