Never Split the Difference

A former international hostage negotiator for the FBI offers a new, proven approach to high-stakes negotiations—whether in the boardroom or at home. After a stint monitoring the tough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator exposed him to a variety of criminals, including bank robbers and terrorists. At the peak of his profession, he became the FBI's chief international kidnapping negotiator. "Never Split the Difference" provides insights into the world of high-stakes negotiations and Voss's mindset, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares nine effective principles—counterintuitive tactics and strategies—that you can also use to become more persuasive in both your professional and personal life. Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, purchasing a home, renegotiating rent, discussing matters with your partner. "Never Split the Difference" elevates emotional intelligence and intuition to the next level, giving you a competitive edge in any discussion.