Nervensägen im Griff

Nag, nag, nag, nag: There are people who make your (professional) everyday life a torture - as a colleague, customer or business partner. The bad news is that you cannot change other people. The good: This guide will help you to deal constructively with difficult contemporaries and to save your own nerves. Communications expert Meike Müller shows you how to encourage nerve-racking people to behave in a way that makes stress-free cooperation possible. Numerous exercises help you to try out and train the presented approaches and methods right away. From dealing with emotions, self-assertion and demarcation to de-escalation strategies and conflict prevention - here you will learn how to deal with nagging people successfully.