Nein sagen lohnt sich

Successfully get rid of customers - and save money
Anyone who deals with clients knows them: the customers you shouldn't really be working for. They don't say exactly what they want, they don't place an order even after many conversations and, in the worst case, they don't pay. The anecdotes sound funny, but when you look at the economic consequences, many solo self-employed people and small businesses stop laughing. With humour and deep understanding, Jennifer Delano outlines the seven worst types of customers in this book - such as the "dreamer", the "troublemaker" or the "caterpillar".
The aim of the book is to make readers aware of the behaviour of these customers, to prevent them from getting involved with them and to show them how to end the contact in a professional manner. Because then the readers can stand up for the customers who value their work - and pay for it!