Meese:Written patient complaints

Every professional response to a written complaint from a dissatisfied patient offers the chance to change their mind and win them back to the clinic or doctor's surgery. No healthcare organisation can afford to lose a patient in an increasingly competitive environment. This book presents the most important success factors for a professional response letter. The practical presentation is rounded off with explanations on complaint management in the healthcare sector and communication theories. Make the professional response letter an important success factor in your patient communication! This book is recommended by the Bundesverband Beschwerdemanagement für Gesundheitseinrichtungen e. V. (BBfG).