Mediation

The book provides a practical overview of the fundamental principles, methods, and processes of successful mediation. It focuses on established communication and conversation techniques, the initiation and execution of mediation, the mediation agreement, and the final settlement, along with a historical overview. Summaries illustrate the structure of conversations in the mediation process; numerous practical examples, checklists, and formulation aids facilitate implementation. The clear and organized presentation allows for quick and targeted reference to central theoretical and practical aspects of mediation. A subject index related to the phases of mediation enables the lookup of techniques and checklists that are helpful at each stage of the process. The book is aimed at both trainee mediators and experienced practitioners. The second edition includes relevant updates from the Mediation Act through the ZMediatAusbV and notes on (self-)certification. An additional chapter addresses conflict resolution in intercultural contexts and mediation in participatory processes during organizational changes. It also considers the challenges faced by internal mediators and mediation in closed systems, such as on cruise ships or in correctional facilities. The book concludes with a look at mediation in the context of digitalization.