Lindemann:System.-lös.orient. Lehr-u Ar

Conversation management is a central competency for the comprehensive support of children in daycare facilities. Professionals know that structured conversations are a key success factor for cooperation with the involved parties, but how can it be achieved? Holger Lindemann, Ursula Günster-Schöning, Petra Lahrkamp, and Nikola Siller provide well-founded answers to this question. The authors have many years of experience in systemic counseling, organizational development, as well as training and further education in daycare centers. They focus not only on individual conversations but also on the development of relationships with families throughout their entire time in daycare. The book offers practical solutions and tools for managing various conversation situations. The fundamentals, basic techniques, and components of systemic conversation management are explained clearly and comprehensively, and made tangible through numerous exercises and simulations. This textbook is suitable for self-reflection as well as for use in training, further education, and workshops. It provides an ideal foundation for professionalizing one's own conversation management skills. Supplementary downloadable materials in the form of worksheets are available for all exercises. The corresponding card set can be purchased separately or as part of a combination package with the book.