Kundenfeedback-Management

This book is entirely focused on the topic of customer feedback management. How do I handle it? What benefits does it bring me? How can I gain an advantage from it? Additionally, how can I retain a customer or avoid losing one? It is especially important to consider negative customer feedback as a crucial aspect, as it is better than having no feedback at all. Through illustrative examples, it is demonstrated that complaints can no longer be swept under the rug, as customers have more than enough opportunities online to express their opinions and influence others, potentially causing long-term damage to your business. With the right customer feedback management, you can prevent this in advance and derive significant benefits from it. The book reveals exactly how this works.