Konzept der Tätigkeitsanalyse zur Dokumentation einer Planungssoftware

Good user documentation is target group and task oriented. For this reason, technical writers concentrate their research on the key areas "target group", "product" and "activity". But how do you organize research when the product to be documented is complex and its application is in the context of a process based on the division of labor? The present book describes a systematic method that does justice to both circumstances. The first part illustrates the problem. It explains the activities of the target group (electrical planners) using examples and illustrates the role of the planning system as their means of expression. The following parts describe the theoretical basis for data collection, its practical implementation and its evaluation. At the end, the effects on structures of the user documentation are derived and a comprehensive process mo.