Konfliktarten und Konfliktursachen in Unternehmen und Organisatioen

Conflicts in companies and organizations cause costs, whether through the blocking of human resources, absenteeism, lost orders or delayed projects. The use of a structured concept for identifying types of conflict and causes of conflict (KIK), which surveys and compares the perceptions of staff and management, provides starting points for conflict prevention. The regulation and prevention of conflicts requires clarity about the causes of conflict. Conflicts that have spread to the personality level make it difficult to identify the causes. This results in the necessity to identify possible causes of conflicts and thus to point out starting points for conflict prevention. The use of the structured concept (KIK) in the form of the questionnaire of the empirical study provided starting points for the.