Kommunikative Kompetenz

Communication Techniques for Business Success

Verbal or nonverbal – communication is the key to successful leadership. It involves much more than just saying the right thing or conveying understanding. To communicate effectively, one must primarily be able to adapt to the other person and grasp their perspective. Mentalist and communication expert Jakob Lipp knows how to do this optimally: Most people send enough signals that provide an attentive conversation partner with all the necessary information within seconds. Jakob Lipp presents 36 practical tips on how to recognize these signals and respond effectively, even in uncomfortable situations.