Kommunikation im Change-Management-Prozess

This paper deals with the question "How important is communication in change management? Projects that bring about change often fail due to the resistance of employees. Proper communication can solve this problem by convincing the people concerned of the need for change. This paper examines a project which met with considerable resistance in the course of its implementation. Probable causes of errors in communication are analysed in order to derive recommendations for action for similar projects. To this end, two interviews were conducted with affected employees. The reason was that fear of the unknown was a driving force behind the resistance. To counteract this fear can only be clear and continuous communication for Aufk.