Kommunikation für das Höhere Wirtschaftsdiplom HWD

Successful work and leadership are based on constructive communication – whether with team members, superiors, clients, or suppliers. An open exchange, transparent information, active listening, insightful questioning, and appropriate behavior in different situations are just a few aspects of this multifaceted topic. This teaching material covers the fundamentals of communication theories and techniques and provides practical guidance for conducting conversations, leading meetings, training sessions, and presentations. The learning objectives and content of this teaching material are aligned with the regulations for the Higher Business Diploma (HWD) of the Swiss Association of Management Schools (VSK). Clearly understandable texts, supported by illustrative graphics, ensure reader-friendliness, while examples clarify practical relevance and summaries as well as review questions with answers help to verify and reinforce learning progress. Suitable for both classroom instruction and self-study, this teaching material is aimed at anyone looking to qualify for a leadership role in the commercial sector, particularly those pursuing the nationally recognized qualification "Higher Business Diploma HWD / VSK.".