Kommunikation - eine Schlüsselqualifikation

Soft skills are becoming increasingly important, and communication plays a significant role in this context. This textbook aims to provide insights into the various areas of interpersonal communication, a field that is as multifaceted as it is extensive, where each person sets their own unique accents. Starting with an overview of the most well-known communication models, the book offers a glimpse into communication psychology: How is it possible to positively influence the conduct of conversations and to recognize and address potential disturbances? Regarding "behaviors in groups," the mechanisms that determine group dynamics are described to enhance the reader's team and reflection skills. This section is complemented by knowledge of feedback techniques to improve the ability to handle criticism.