Key Performance Indicators (KPI)

Marr delivers an essential book for anyone in business. It will help you focus on the metrics that truly matter.

The book by Bernard Marr is an incredibly valuable resource for any manager. Marr hits the mark: extremely clear, concise, well-organized, and, most importantly, highly practical.

Key performance indicators are essential tools that tell you whether your business is on track or veering off course. Using the right indicators will help you achieve the right results.

Key Performance Indicators goes straight to over 75 KPIs that matter. It explains what key performance indicators are, provides brief overviews of each metric, and describes how to effectively use the measurement. It includes examples throughout that equip you with the skills to understand, assess, and interpret the most important aspects of any business.

From net profit margin to customer satisfaction, brand value, Six Sigma, and employee engagement, the book covers all essential performance indicators.

A practical guide to the most powerful financial and non-financial performance indicators that are critical for any business.