Key Performance Indicators (KPI)

Marr delivers a must-read book for anyone in business. It will help you focus on the metrics that really matter.

Bernard Marr's book is an incredibly valuable resource for any manager. Marr has hit the bullseye: extremely clear, concise, well-organised, and, most importantly, immensely practical.

Performance indicators are essential tools that will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.

Key Performance Indicators cuts straight to the 75+ KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric, and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess, and interpret the most important aspects of any business.

From net profit margin to customer satisfaction, brand equity, six sigma, and employee engagement, the book gives you all the essential performance indicators.

A practical guide to the most powerful financial and non-financial performance indicators vital for every business.