Joachim Weiss

• Contains learning fields 1-5 for the first year of training

• Covers all topics of the IHK examination catalogue (from 2022)

• High practical relevance is ensured by numerous discussion situations, examples and practical tips

• Includes information on the intermediate examination

• You can find supplementary materials free of charge as BuchPlusWeb

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In the 7th edition 2023, the following topics have been revised or supplemented:

• Adapted to the IHK test catalogue (2022)

• Corporate management

• VUCA world

• Works Council Modernisation Act

• Rescue chain

• Remote work/mobile workplace

• Mandatory information in business letters

• Chat and social media communication

• Unified desktop

• Intelligent queue and enquiry management

• Customer centricity and omnichannel

• Use of chatbots

• Workforce management systems

• Service numbers

• Online payment services

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Material including solutions is available separately for download&nbsp,&nbsp,

An exam training course (978-427-23021-2) is available separately to prepare for the final exam.