ITSM Implementation Methodology Based on ITIL V3

The book "ITSM Implementation Methodology Based on ITIL V3" offers a comprehensive analysis of the ITIL v3 methodology and its implementation to enhance efficiency in IT organizations. It is aimed at professionals working in the IT industry and seeks to optimize workflows as well as improve the quality of services for customers. ITIL has established itself as the standard framework for IT service management (ITSM), particularly in companies that rely on IT infrastructure and services. While ITIL v3 is widely adopted in Western organizations, it presents a new challenge for the Arab region, especially Egypt. The book examines the cultural factors that influence the implementation of ITIL in Egyptian companies and presents a methodology that has already been successfully applied in several organizations to significantly increase process maturity.