IT-Service-Management mit dem SAP Solution Manager

German, Robert Jacob, 2016
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Product details

In this book, you will learn how to standardize IT services using the SAP Solution Manager, quickly address issues, and document problem resolutions. You will become familiar with the functions and configuration of IT service management in Release 7.2 - from incident management to problem management and administration. Benefit from the authors' experiences from numerous customer projects and training sessions. With this book, you will always have your IT infrastructure under control!

Contents:

  • Migration to SAP Solution Manager 7.2
  • IT Infrastructure Library (ITIL)
  • Monitoring, Alerting, and Reporting
  • Utilizing Time Tracking
  • Setting Up a Service Catalog
  • Configuration Management Database
  • Problem Management
  • Requirement Management
  • Service Request Management
  • Incident Management
  • New SAP Fiori Interfaces
  • Configuring CRM Web UI
  • Administration and Maintenance
  • Email.

Key specifications

Language
German
topic
Economy & Law
Subtopic
Information technology
Author
Robert Jacob
Number of pages
480
Book cover
Hard cover
Year
2016
Item number
7611657

General information

Publisher
Rheinwerk
Category
Reference books
Release date
28.12.2016

Book properties

topic
Economy & Law
Subtopic
Information technology
Language
German
Author
Robert Jacob
Year
2016
Number of pages
480
Edition
2
Book cover
Hard cover
Year
2016

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
240 mm
Width
168 mm

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24 Months Warranty (Bring-in)
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