IT-Service-Management mit dem SAP Solution Manager

About this book In this book, you will learn how to use SAP Solution Manager to standardize IT services, process problems quickly, and document solutions to problems. You will learn about the functions and configuration of IT Service Management in Release 7.2 - from incident management to problem management to administration. Benefit from the experience of the authors from numerous customer projects and training courses. With this book you always have your IT infrastructure under control! From Content: Migration to SAP Solution Manager 7.2 IT Infrastructure Library (ITIL) Monitoring, Alerting and Reporting Using Time Recording Setting Up the Service Catalog Configuration Management Database Problem Management Requirement Management Service Request Management Incident Management Configuring New SAP Fiori Interfaces CRM Web UI Administration and Maintenance E-mail.