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IT-Service-Management mit dem SAP Solution Manager

German, Robert Jacob, 2016
was CHF75.90
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Product details

In this book, you will learn how to standardize IT services using the SAP Solution Manager, quickly address issues, and document problem resolutions. You will become familiar with the functions and configuration of IT service management in Release 7.2 - from incident management to problem management and administration. Benefit from the authors' experiences from numerous customer projects and training sessions. With this book, you will always have your IT infrastructure under control!

Contents:

  • Migration to SAP Solution Manager 7.2
  • IT Infrastructure Library (ITIL)
  • Monitoring, Alerting, and Reporting
  • Utilizing Time Tracking
  • Setting Up a Service Catalog
  • Configuration Management Database
  • Problem Management
  • Requirement Management
  • Service Request Management
  • Incident Management
  • New SAP Fiori Interfaces
  • Configuring CRM Web UI
  • Administration and Maintenance
  • Email.

Key specifications

Language
German
Author
Robert Jacob
Year
2016
Number of pages
480
Book cover
Hard cover

General information

Item number
7611657
Publisher
Rheinwerk
Category
Reference books
Release date
28.12.2016

Book properties

Language
German
Author
Robert Jacob
Year
2016
Number of pages
480
Edition
2
Book cover
Hard cover

Voluntary climate contribution

CO₂ emissions
0.25 kg
Climate contribution
CHF 0.11

Product dimensions

Height
240 mm
Width
168 mm

30-day right of return if unopened
No warranty
1 additional offer

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How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

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  • 43.Penguin Random House
    0.1 %
  • 43.Piper
    0.1 %
  • 43.Rheinwerk
    0.1 %
  • 50.Ariston
    0.2 %
  • 50.Beck C.H.
    0.2 %

Warranty case duration

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  • Rheinwerk
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  • 1.Penguin Random House
    0 days
  • An der Ruhr
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  • Ariston
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Return rate

How often is a product of this brand in the «Reference books» category returned?

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  • 60.Pearson Education
    1.2 %
  • 60.Pearson Studium
    1.2 %
  • 60.Rheinwerk
    1.2 %
  • 66.An der Ruhr
    1.3 %
  • 66.Anaconda
    1.3 %
Source: Digitec Galaxus